IT Support Apprentice

  • Full Time
  • Leicestershire
  • Posted 1 month ago
  • Applications have closed.
  • Salary: On Application

Davidsons Homes

IT Support Apprentice

Are you looking to kickstart a career in Information Technology?

Acting as the first point of contact for the IT helpdesk providing first line support to all internal users. Being part of a support team looking after over 300 users split across 2 offices and remote support to site staff.

As the IT Apprentice you will be required to do the following:

  • Ensure all calls are raised on the helpdesk system.
  • Escalating support calls to 2nd and 3rd line Support.
  • Application support for 3rd party applications used within the business.
  • Troubleshoot issues such as password resets, software upgrades and hardware repairs.
  • Using team-viewer to resolve remote issues.
  • Attending site visits when needed with the support of a senior engineer.
  • Configuration and Administration of mobile device technology i.e. Apple / iPad / Samsung.
  • IT department Admin, ensuring all documents are kept up to date. Undertake all required non-technical IT administration.

About you:

This role will suit an outgoing and motivated individual hoping to start, an exciting and rewarding career in IT.

  • Have a genuine passion for IT and be willing to learn.
  • Will need to have a confident telephone manner with attention to detail.
  • Good time management and organisation skills
  • Hardworking and eager to learn
  • Good work ethic with a mature approach
  • Full training and support will be provided throughout your apprenticeship.
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