Management Trainee- Multilingual Product Support

  • Full Time
  • London
  • Posted 7 months ago

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Management Trainee – Product Support

Management Trainee Duties and Key Accountabilities:

* To carry out customer service and promote the image of the company as being the first line of communication across customer relations.

* To be the first line of customer contact (inbound and outbound) via emails and online chat tools.

* Provide an efficient commercial approach to the customer with an outstanding capability to present promotions and brand information.

* Help customers journey through tasks such as KYC, payment processing and responsible gambling analysis.

* Accomplish targets in terms of handling time, response time, productivity and other KPI requirements.

* Provide accurate service and escalate issues to appropriate management team members or your line manager.

* Document all customer communication provided for future reference.

* Provide solutions to customer in a professional manner.

* Demonstrate proficiency and extensive knowledge in language and grammar, products and system tools.

* Strictly follow internal department procedures and complies to company-wide policies.

* Ability to adhere to a flexible schedule.

* Perform other smaller customer service functions that may be assigned from time to time.

Management Trainee Experience Requirements:

* Languages: Fluent Mandarin, English and Portuguese

* Customer Service:

1. Knowledge of basic technical functions and understanding clients.

2. Knowledge of effectively presenting and discussing products.

3. Convey company services to current and prospective customers in a way that communicates an image of quality, integrity and understanding of customer needs.

*

Domain Knowledge

* Knowledge and experience of the online gaming sector and the related poker products.

KYC, Fraud and Social Responsibility

* Working knowledge of Know Your Customer, poker fraud based tasks, Customer Due Diligence and Social Responsibility.

Administrative

* Experience of internal work processes such as filing, reporting, endorsing, documenting, recording, providing feedback and communicating with Senior Management.

Computer Knowledge

*

Strong ability to make use of computer technology and software to assist them with their tasks.

*

Computer multitasking i.e. note taking and database interpreting during customer communication.

*

Knowledge of call centre software, customer relationship management software and network conferencing software.

Job Type: Full-time, Permanent Salary: Based on Experience
Role: Management Trainee- Multilingual Product Support
Job Type: Permanent
Location: London, London,

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