Service Desk Analyst Apprentice

  • Full Time
  • London
  • Posted 7 months ago

Just IT Recruitment Ltd.

Our client builds software that allows their customers to bet on over 125,000 sports fixtures, catering to over 300,000 users placing over 15.5 million bets.

The apprentice will provide 1st line end user support across the business with a strong focus on customer services. They will work on and resolve Incidents and Service Requests within agreed Service Level Agreements as set by the business whilst following ITIL best practices and processes as defined by the IT Services Manager.

The successful candidate will have a strong customer services background and a keen interest in technology and IT support.

Key Duties

  • Act as a single point of contact for all Incidents and Service Requests for the end-users within the business.
  • Answering all telephone calls, emails and walk-ups to the Service Desk.
  • Resolving and escalating Incidents and Service Requests within agreed SLAs.
  • Work autonomously using JIRA Service Desk.
  • Provide professional, high-quality, reliable and friendly customer services to all end-users within the business.
  • About you

    To be an Service Desk Analyst Apprentice you will need to be a tech enthusiast with 5 GCSEs (ideally A* – C) including Maths and English.

    This 14-month Apprenticeship has a salary of £21,600 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

    Your training will include gaining internationally recognised Level 3 IT qualifications

    Skills required

  • Strong telephone handling, communication and active listening skills
  • Ability to manage competing priorities.
  • Familiarity with data entry systems.
  • Experiencing using Windows and Office programmes (Word, Excel, Outlook, etc.) in a corporate environment.
  • Excellent communication skills (written and verbal).
  • Analytical and numerical skills.
  • Personal qualities

  • Adaptability and flexibility.
  • Positive attitude and energy.
  • Mature, calm person.
  • A strong focus on customer services.
  • Hands on attitude to work
  • Willingness to learn.
  • Self-starter with initiative.
  • Attention to detail.
  • Perseverance and the ability to drive projects to completion.
  • Patient and calm under pressure.
  • Enjoy working with a team.
  • Work in a fast-paced environment
  • Ability to adapt and accept change
  • Personally resilient
  • Ability to deal with feedback.
  • A keen interest in technology and IT support.
  • Next steps

    The  rewards

    Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

    After the apprenticeship

    Over 90% of our apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.

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