Trainee Epos Field Engineer (Driving License Required)

Realex Payments

Please note you must have a driving/motorbike license to apply for this position.

We are a tech-driven, Fortune 1000 company and one of the world’s leading brands in payments technology. Bleep is a Global Payments company and has over 38 years’ experience designing, manufacturing and supplying complete EPOS and Payments solutions for retail, hospitality and events. 

We cater for clients such as bars, nightclubs, pubs, restaurants, bakeries, fast food, stadia, arenas and the world’s biggest and best events – like Wimbledon, Formula One, the Olympic Games, the World Cup and European Championships and the majority of major festivals and sporting events.

About the Role

Due to continued growth, we are currently seeking Trainee Epos Field Engineer to join our team whose key responsibilities will include on-site technical support for the deployed infrastructure monitoring performance, diagnosing and fixing issues as they arise, providing a fast response service to issues and queries

This role is perfect for a customer-focused individual with experience in the hospitality or events industry looking to start/pursue a career in Engineering/IT. 

New EPOS Engineers will receive comprehensive training and full operational support from our experienced team, transforming you into a Bleep EPOS Expert.

Responsibilities:

  • Installing and uninstalling terminals, equipment and systems
  • Customer focused with the confidence to work alongside prestigious clients in a one to one environment
  • Full and detailed completion of all appropriate paperwork
  • Provide a timely, polite, and efficient service.
  • Present a positive Company image
  • Provide Technical Department Manager with regular updates on progress, details of any other relevant issues, or further action to be taken
  • Clear understanding of SLA
  • Dealing with routine enquiries and answer frequently asked questions.
  • Logging all calls and e-mails onto the call log system to agreed data integrity brief
  • Investigating all incidents, document, resolve or transfer to line manager using prescribed operating procedures
  • Provide Client with any additional information or training. Advise users on operation of equipment
  • Undertake the breakdown of event/venue specific equipment including the de-rigging and storage of any mobile technology upon completion.
  • Ensures technical and operational issues are escalated in a timely fashion
  • About You

  • Motorbike/Car Driving License – essential
  • Hospitality/events experience – essential
  • EPOS/IT Support experience desirable (but not essential)
  • Knowledge of basic networking and internet connections
  • Organised with exemplary communication skills
  • Full, clean Driving license
  • Willing to work flexible hours as per the requirements of the client – hours may alter to fit with the workload
  • Ability to work in a fast-moving environment, be self-motivated and a team worker
  • Able to work on own initiative with minimal direct supervision
  • Excellent communication skills at all levels, both internal & external
  • Strong organisational and time management skills
  • Desire to be successful and grow with the role
  • Benefits Package

    Competitive benefits package, to name a few, £23,000 basic salary, share save scheme (price has gone from $24.08 in 2012 to $117 2018), generous holiday allowance, private medical care, pension scheme and lifestyle benefits

    Apprenticeship Location